AIRPORT EXPRESS FARES GUIDE & TERMS (T&C’s)  

Official Supplier to The City of Durham & Durham University

Pre-booked Airport transfer fares: Durham to Newcastle Int or Newcastle Int to Durham

Fixed rates 24hrs / 7 days – no surge charging or overnight increase.       (Excludes Bank holidays)

See our luggage guide when choosing what vehicle you require. See Below….

 

AIRPORT TRANSFER

Car (4 pass seats)

 

Minibus (8 pass seats)

PICK UP AREA

One Way / Return

 

One Way / Return

DURHAM CITY AREA

£44.99  /  £89.99

 

£59.99  /  £119.99

DURHAM CITY HOTELS

£44.99  /  £89.99

 

£59.99  /  £119.99

DURHAM UNI COLLEGES

£44.99  /  £89.99

 

£59.99  /  £119.99

DURHAM UNI SCIENCE SITE

£44.99  /  £89.99

 

£59.99  /  £119.99

 

BELMONT & CARVILLE

£44.99  /  £89.99

 

£59.99  /  £119.99

 

BISHOP AUCKLAND

£79.99  /  £159.99

 

£99.99  /  £199.99

 

BOWBURN & COXHOE

£44.99  /  £89.99

 

£59.99  /  £119.99

 

BRANCESPETH 

£49.99  /  £94.99

 

£64.99  /  £129.99

 

BRANDON & M’FIELD

£44.99  /  £89.99

 

£59.99  /  £119.99

 

BRASSIDE 

£44.99  /  £89.99

 

£59.99  /  £119.99

 

BROOMPARK & USHAW MOOR  

£44.99  /  £89.99

 

£59.99  /  £119.99

 

BROWNEY  

£44.99  /  £89.99

 

£59.99  /  £119.99

 

CASSOP & QUARRINGTON 

£44.99  /  £89.99

 

£59.99  /  £120.00

 

CHESTER LE STREET

£44.99  /  £89.99

 

£59.99  /  £119.99

 

CONSETT

£64.99  /  £129.99

 

£89.99  /  £179.99

 

CROXDALE & SUND’BRIDGE

£54.99  /  £109.99

 

£69.99  /  £139.99

 

CROOK & WILLINGTON

£64.99  /  £129.99

 

£79.99  /  £159.99

 

DARLINGTON

£84.99  /  £170.00

 

£99.00  /  £199.99

 

ESH WINNING  

£44.99  /  £89.99

 

£59.99  /  £119.99

 

FERRY HILL & CORNFORTH

£74.99  /  £149.99

 

£94.99  /  £189.99

 

FRAMWELLGATE MOOR

£44.99  /  £89.99

 

£59.99  /  £119.99

 

GREAT LUMLEY

£44.99  /  £89.99

 

£59.99  /  £119.99

 

HETTON LE HOLE

£59.99  /  £119.99

 

£69.99  /  £139.99

 

HETT VILLAGE / METAL BRIDGE

£64.99  /  £129.99

 

£89.99  /  £179.99

 

HOUGHTON LE SPRING

£59.99  /  £119.99

 

£69.99  /  £139.99

 

KELLOE / QUARRINGTON HILL 

£49.99  /  £99.99

 

£64.99  /  £129.99

 

KIMBLESWORTH & NETTLESWORTH

£44.99  /  £89.99

 

£59.99  /  £119.99

 

LANCHESTER

£44.99  /  £89.99

 

£59.99  /  £119.99

 

LANGLEY PARK  

£44.99  /  £89.99

 

£59.99  /  £119.99

 

LANGLEY MOOR  

£44.99  /  £89.99

 

£59.99  /  £119.99

 

MEADOWFIELD & BRANDON 

£44.99  /  £89.99

 

£59.99  /  £119.99

 

NEW BRANCSPETH

£44.99  /  £89.99

 

£59.99  /  £119.99

 

NEWTON HALL

£44.99  /  £89.99

 

£59.99  /  £119.99

 

NEWTON AYCLIFFE

£64.99  /  £129.99

 

£79.99  /  £159.99

 

PLAWSWORTH

£44.99  /  £89.99

 

£59.99  /  £119.99

 

PITY ME

£44.99  /  £89.99

 

£59.99  /  £119.99

 

PITTINGTONS  

£44.99  /  £89.99

 

£59.99  /  £119.99

 

QUEBEC & CORNSAY

£44.99  /  £89.99

 

£59.99  /  £119.99

 

RAINTON EAST & WEST

£49.99  /  £94.99

 

£64.99  /  £129.99

 

SACRISTON & WITTON GILBERT 

£44.99  /  £89.99

 

£59.99  /  £119.99

 

SHERBURN HILL & VILL

£44.99  /  £89.99

 

£59.99  /  £119.99

 

SEDGEFIELD & FISHBURN 

£64.99  /  £129.99

 

£89.99  /  £179.99

 

SPENNYMOOR & TUDHOE

£64.99  /  £129.99

 

£89.99  /  £179.99

SUNDERLAND

£64.99  /  £129.99

 

£89.99  /  £179.99

 

TOW LAW

£64.99  /  £129.99

 

£89.99  /  £179.99

 

TRIMDONS

£74.99  /  £149.99

 

£94.99  /  £189.99

 

USHAW MOOR

£44.99  /  £89.99

 

£59.99  /  £119.99

 

WEST AUCKLAND

£84.99  /  £170.00

 

£99.00  /  £199.99

 

WOLSINGHAM

£75.00 /   £150.00

 

£95.00 /   £180.00

Inc STANHOPE / FROSTERLY /

WYNYARD  

£89.99  /  £179.99

 

£119.99  /  £239.99

 

 

 

 

STUDENT LIVING

One Way / Return (Car)

 

One Way / Return (Minibus)

 

BAILEY COLLEGES

£44.99  /  £89.99

 

£59.99  /  £119.99

 

DURESME COURT

£44.99  /  £89.99

 

£59.99  /  £119.99

RUSHFORD HOUSE

£44.99  /  £89.99

 

£59.99  /  £119.99

 

DUN HOLME RIVER WALK

£44.99  /  £89.99

 

£59.99  /  £119.99

Airport Express is the only official supplier to Durham Students.

ELVET STUDIOS

£44.99  /  £89.99

 

£59.99  /  £119.99

There is no other travel service authorised and approved.

STUDENT VILLAGE - CITY BLOCK

£44.99  /  £89.99

 

£59.99  /  £119.99

We transport more than 10,000 students annually

NEW KEPIER COURT

£44.99  /  £89.99

 

£59.99  /  £119.99

We can meet you or your family at the airport

CHAPEL HEIGHTS

£44.99  /  £89.99

 

£59.99  /  £119.99

 

ERNEST PLACE

£44.99  /  £89.99

 

£59.99  /  £119.99

*car park charges apply / free drop off is available

ST GILES STUDIOS

£44.99  /  £89.99

 

£59.99  /  £119.99

 

HOUGHALL COURT

£44.99  /  £89.99

 

£59.99  /  £119.99

REMEMBER – fares are per vehicle, Not per person

STUDENT CASTLE CLAYPATH

£44.99  /  £89.99

 

£59.99  /  £119.99

IE: £44.99 is the TOTAL fare for the vehicle…..

SOUTH / JOHN SNOW

£44.99  /  £89.99

 

£59.99  /  £119.99

IE: £59.99 is the TOTAL fare for the vehicle…..

STOCKTON CAMPUS TS1

£89.99  /  £180.00

 

£99.00  /  £199.99

 

 

 

 

 

 

 

 

LOCAL ATTRACTIONS:

One Way / Return (Car)

 

One Way / Return (Minibus)

 

GATESHEAD METRO CENTRE

£49.99 / £89.99

 

£59.99 / £119.99

SHOPPING, RESTURANTS, CINEMAS!!

HEWORTH METRO STATION

£39.99 / £79.99

 

£59.99 / £119.99

ACCESS THE ENTIRE NORTH EAST BY METRO!!

NEWCASTLE CENTRAL STATION***

£49.99 / £89.99

 

£59.99 / £119.99

THE NORTH EASTS MAIN TRAIN STATION

NEWCASTLE CITY CENTRE***

£49.99 / £89.99

 

£59.99 / £119.99

SHOPPING, RESTURANTS, CINEMAS!!

HADRIANS WALL /VINDOLANDA

£99.99 / £199.99

 

£139.99 / £279.99

https://www.vindolanda.com/roman-army-museum

 

 

 

 

 

Clean Air Zone Charges

£15.00 PER DROP OFF / VISIT

 

https://www.gov.uk/clean-air-zones

SEE BELOW

 

 

 

 

 

UK AIRPORTS*:

One Way / Return (Car)

 

One Way / Return (Minibus)

 

DURHAM TEESSIDE

£49.99 / £99.99

 

£64.99 / £129.99

 

LEEDS BRADFORD

£139.99 / £279.99

 

£179.99 / £359.99

 

MANCHESTER

£250 / £500

 

£300 / £600

 

HEATHROW / GATWICK

£550 / £1100

 

£650 / £1300

 

GLASGOW

£250 / £500

 

£300 / £600

 

EDINBURGH

£250 / £500

 

£300 / £600

 

DONCASTER

£250 / £500

 

£300 / £600

 

CARLISLE

£250 / £500

 

£300 / £600

 

*Car park drop off fees apply to all airports

(Fares last revised 29/08/2022)

 

 

 

 

 

 

Terms and Conditions – Fares

 

Paying for Travel - We accept Cash, Card, Amex, Paypal.

Please pay the driver for your fare, if you have booked a return, pay half the fare for each part of the travel booked.

You will get a receipt for every payment or trip taken. Just ask the driver for a receipt.

We accept card, cash, AmEx Google and apple Pay, Paypal also.

 

LUGGAGE SIZE & CAPACITY FOR OUR VEHICLES (see chart below)

If you have LOTS of luggage you might need a minibus or multiple vehicles.

Note: 1 to 4 people with 3 or 4+ full size flight cases will require a minibus. Cars are not very spacious and boot size is limited to 3 cases.

Cases are not allowed on passenger laps, or on your knees in the seating area, this is illegal. Council regulations are in place for your safety.

Note: 4 adults and a baby or child is total 5 passengers and require a 5 person vehicle, IE minibus. We will not supply a car for this

We welcome animals in transporter cages and special assistance animals.

We do not have disabled access / ramp vehicles but we can try to assist in helping you find someone that does.

When you book, if you state you have several cases don’t ask for a minibus, a minibus will be provided

automatically and the charges apply. Even if there are less than 4 travellers, the car fare will not apply.

We will notify you we have booked the minibus and the fares involved.

We will always work off the luggage capacity of the vehicles and the total luggage you state you are

travelling with when deciding what vehicle to send you.

 

VEHICLE TYPE & CAPACITY

We have several types and sizes of vehicle available. What will you require?

Saloon cars:         4 people max / 2 x large cases / 2 x small cabin cases

Estate cars:          4 people max / 3 x large cases / 2 x small cabin cases + back packs

Minibus:               8 people max / 8 x large cases / 4 x small cabin cases + back packs / push chairs x 1 /

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BAGGAGE & LUGGAGE QTY

We need to know what luggage you have when you book, the size and quantity totals.

How much luggage you have will specify which vehicle we send you and how much you are charged.

A car will normally hold 3 large cases and some smaller handheld items.

A minibus will hold  8+ cases of all sizes and some smaller bags and a pushchair.

If you have a lot of luggage, you will be sent a minibus automatically to cover your requirements.

This means if you book for 2 people but have 4 + cases you will be sent a minibus as our estate cars will hold 3 large cases maximum.

If you have less than four passengers but state you have more than 4 cases or a combination of four

large luggage and other smaller luggage you will be send a minibus and charged for a minibus.

Cases are not allowed by law to be stored on the seats by law. Please do not ask. It is illegal for us to do this.

If you have skis or golf bags, or oversized luggage you will be sent a minibus by default.

You do not need to specify which you prefer as we will send you what is required to complete the trip.

We will notify you we have booked the minibus and the fares involved.

 

 

Express Drop Off Charges

Every UK airport charges taxis to drop off inside their car parks. This includes NCL and Teesside.

The car park charges cover the first 10 minutes parking or waiting. This is not covered in the fare above.

Airport Drop off Charges:

Car:                         £4 per drop off minimum, this is based on 10 minutes.

Minibus:               £5 per drop off minimum, this is based on 10 minutes.

After 10 minutes the airport parking charges rise quickly, our listed fares do not include the car park charges.

Any extra car park payment will be in addition to your fare and payable by the customer.

If you are delayed after letting us know you are ready, there may be a fee for parking charges.

The charges are also published on the airport web site. SEE BELOW FOR A FREE DROP OFF!!

 

Free drop off car park – OUR PREFERRED CHOICE

Avoid all the charges above by getting dropped off in the FREE CAR PARK

Short stay 2 Zone near is free, but it is a short walk away from the terminal. Only 2 minutes.

Make sure you call us on arrival and the driver will assist you at all times finding the vehicles.

If you have any questions regarding our service, contact us by email and ask us, we are always

happy to help you with anything.

 

Missed Flights & Connections.

We operate a strict 24hr cancelation policy at all times and is 100% to our discretion how we enforce this.

If you miss a connection and we have a driver at the airport or ready to depart to the airport this is chargeable.

If you are not on the flight and you haven’t informed us and make another trip to the airport to pick you up, we will charge for this at the standard rate.

If your flight is cancelled at last minute, the airline is responsible by law for all expenses incurred and compensation not Airport Express

If we have not got a slot to assist you further, any onwards travel costs or expenses are the airlines responsibility by law.

We will issue you with a receipt for the full amount you have paid to assist you with any claim you have with the airline.

We will not accept bullying or harassment to recoup the fare by any passenger and action will be taken for any abuse we receive.

Below is a link to your rights Claim compensation if your flight's delayed or cancelled.

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

 

Meet Greet Service Charges

This is where a driver with a name card meets you in terminal building.

Meet greet is £20.00 base charge plus the car park charge below.

Car park charges are as follows: 15 mins £5.00 / 30 mins  £7.00 / 1 hour     £14.00 / 2 hours £17.00

Meet and greet means we park up, go into the terminal and stand with a name sign at arrivals until you come through.

This is useful for business or academic travellers. Foreign travellers without phones or older travellers who need assistance…

This charge covers our waiting time inside the terminal, which can take between 20 and 40 minutes.

If you do not supply us with a mobile number or your phone is turned off or do not call us within the first 15 minutes and

we have to come into the airport to find you the meet greet fare applies.

If you are delayed by immigration or lost luggage the meet greet fare will be higher due to parking chargers at NCL airport.

 

Bookings with more than one Pick Up or Multiple collection points

If you require more than one pick up place or location, or drop off place, there are charges to be added to the base fare. The base fares listed above.

Bookings in a car:  You will be charged at £5 per pick up. A higher fee if the locations are further apart.

Bookings in a minibus:  You will be charged at £10 per pick. A higher fee if the locations are further apart.

If you don't tell us there are multiple pickups when you book you will still be charged accordingly for the extra pick ups on the day of travel when payment is due.

Advise us of multiple pickups when you book. See terms and conditions for full details.

NOTE: save money by all getting collected from one pick up address, not several.   We want to save you money!

All our base fares listed are lower than metered fares, and any extra pick up charges will be lower than metered fares.

If you wish to query or discus this, email or call and ask us.

 

 

Premium Dates: Bank Holiday / National Holiday Dates / Christmas Dates

Standard Fare + £10 to bank national and holidays dates & Easter dates

Standard Fare + £10 to December 24th/27th/28th/31st & Jan 01st

Christmas Day: £99 one way for a car / £149.99 for a minibus from DH1 area, remote areas will be higher..

Boxing Day: £99 one way for a car / £149.99 for a minibus from DH1 area, remote areas will be higher..

The fares above are approximate metered fares as set out in Govt guidelines.

Our holiday fares are under review to make sure they comply with Govt guidelines.

 

Multiple Occupancy / Shared Rides

We do not share vehicles with multiple different group of passengers.

It is legal to do this, we just don’t do it. (see UK transport act)

 

Car & Minibus Fares

If you book your travel and request a car, when we turn up to collect you have too much luggage to

fit in a car and we then supply a minibus; you will be charged the minibus rate. Not the car rate.

We might arrive in a minibus to do a car sized pick up. We might have no cars free.

There will be no extra charge for this, unless you have too much luggage and a minibus is required to complete

The trip. If you book for 4 people and add extra people to the booking later, you will be charged a minibus rate as above.

Minibus fares are for 5 or more passengers, or up to four passengers with higher baggage requirements.

We will notify you we have booked the minibus and the fares involved.

 

 

CAR & MINIBUS HOURLY HIRE RATES: £40 PER HALF HOUR / £60 PER HOUR

If you require us to move your belongings from one place to another, the charge is per half hour.

Up to 30 mins is £40, If you require a vehicle for 31+ minutes it is therefore 1 hr service to be paid for.

The driver will help you pack your belongings into our vehicle.

The drivers will not leave their vehicles and go into your house or college to assist you move.

It is advisable to be ready on time with your possessions.

We offer no liability for loss, damage, or broken items whilst in transit.

 

Wait Time at the Airport

We do not normally charge for waiting if your flight is delayed and we have to wait at the airport for you.

We do charge wait time for delays caused by bad planning or if you are not ready at the pick-up point at the time

the job was requested. We do reserve the right to charge full fare for anyone who makes us wait unreasonable amounts

of time. If you book a pick up at 10am from your home or workplace  and we are still waiting to go at 10.30am,

there will be a charge for this. If you are not ready when we come to pick you up and you make the driver wait,

we reserve the right not to offer the £44.99  special offer and revert to a metered fare.

We assign all passengers 1hr when they land for baggage collection and immigration. If we are made to wait past 1hr there

will be additional costs for wait time, based on £20 per half hour, £40 per hour or part thereof.

Parking charges are not included in any additional wait time incurred.

See terms and conditions for full details.

 

Pre-booked fares & Last Minute Requests for transport / Airport transfers

Our discounted fares above are based on travel being pre-booked in advance by email or phone.

If not pre-booked, IE, last minute bookings, on the day of travel, will Be charged at metered fares.

Metered fares in accordance with up-to-date council tariffs.

 

DISABILITY MOBILITY REQUIREMENTS & SPECIAL ASSISTANCE

If you or your travellers have a disability, walking or mobility issues, please inform us at the time of booking.

If you have problems walking, tell us when you book so we can assist you properly.

There will be walking required to find us in the car parks. This is unavoidable.

We will help you take your baggage to and from the terminal if required.

We can transport mobility scooters and fold up wheel chairs, we cannot transport wheel chairs that require ramp access.

We do not operate disabled access vehicles with ramps or lifts but will assist you in finding a service that does.

Please email or call us to discuss all your requirements and we will do our best to accommodate you.

 

PETS AND OTHER ANIMALS

We are happy to transport all animals if they fit into the vehicles and can be safely restrained or in a transporter.

Pre-booking is not required but is advisable so we can send the correct vehicle.

Fouling charges do apply if an unfortunate accident does happen. See T&C’s

The fouling charge is in accordance with local government guidelines.

 

NEWCASTLE CITY CENTRE CLEAN AIR ZONE CHARGES  C.A.Z.

Newcastle city council has decided that charging commercial vehicles £12.00+ to drive though the city will clean up the environment.  Who Knew??

So every time you ask to be dropped in the City of Newcastle you will be charged extra to cover the fee. This is NOT profit, it is Govt charges.

If you need to go via Newcastle you will be charged, over the Tyne Bridge, charged….   Pretty cool huh??

 

Cancelations & Refunds

You can cancel at any time. However, if under 24hrs the fare charge would still apply.

If the airline or booking agent cancels your travel, service payment will still be due, and we will issue an itemised

receipt for refund from the airline in accordance to UK regulations.

Refunds will be at the discretion of Airport Express.

All requests should be made via email.  See terms and conditions for full details.

 

We Reserve The Right to Cancel

We reserve the right to cancel or refuse to transport for any traveller if they are abusive or behave in a manner that causes offence to our staff.

We do not tolerate bad, aggressive or abusive behaviour. If a traveller exhibits this behaviour, we will cancel without notice any or all travel plans

booked, pending or in progress. Police action will be taken if we feel it is necessary. So let’s keep things friendly 😊

                                                                                                                               

 

Investment, franchise, take-over / buyout enquiries should be sent via email. Airport Express is not officially

for sale but will always look Buyout or take over possibilities from larger companies or investors.

 

 

Airport Express