Airport Express FARES GUIDE

 

Airport Express is the only Genuine & Official 24hr Airport Transfer service in the North East.

 

THIS IS WHAT WE INCLUDED IN OUR FIXED PRICE FARES   

1. UP TO 40% OFF STANDARD TAXI FARES & DISCOUNT FOR BOOKING A RETURN TRIP

2. NO EXPRESS CAR PARK DROP OFF FEES - IT'S ALL INCLUDED IN THE PRICE

3. DOOR TO DOOR DROP OFF WITH LUGGAGE ASSISTANCE

4. WE DON’T SURGE OR POOL CHARGE & WE ALWAYS USE FIXED FARES

5. NO EXTRA CHARGES FOR SUNDAY OR OVER NIGHT PICK UPS

6. NO CREDIT OR DEBIT CARD FEES, THERE IS NO FEE

7. FREE USE OF BABY AND CAR SEATS, UPON REQUEST

8. UNIFORMED, PROFESSIONAL DRIVER, LICENSED, CRB-DBS ENHANCED LEVEL APPROVED

9. ALL PRICES ARE PER BOOKING, NOT PER PERSON!!  

10. WE NEVER CANCEL BOOKINGS. EVER

更多学生信任我.   我们会帮助你.    这是最适合您的服务.

 

FIXED FARES GUIDE  固定价格

Estate Car (4 seats max)

 

Minibus (8 seats max)

 

PICK UP AREA

One Way / Return

 

One Way / Return

 

Durham  DH1

£35  /  £65

 

£49.99  /  £89.99

Durham City Hotels

£35  /  £65

 

£49.99  /  £89.99

Uni Colleges Durham City

£35  /  £65

 

£49.99  /  £89.99

Belmont & Carville

£35  /  £65

 

£49.99  /  £89.99

 

Birtley

£35  /  £65

 

£49.99  /  £89.99

 

Bishop Auckland

£50  /  £90

 

£64.99  /  £110

 

Bowburn & Coxhoe

£35  /  £65

 

£49.99  /  £89.99

 

Brancspeth    DH7

£35  /  £65

 

£49.99  /  £89.99

 

Brandon    DH7

£35  /  £65

 

£49.99  /  £89.99

 

Brasside    DH1

£35  /  £65

 

£49.99  /  £89.99

 

Broompark    DH7

£35  /  £65

 

£49.99  /  £89.99

 

Browney    DH7

£35  /  £65

 

£49.99  /  £89.99

 

Cassop    DH6

£40  /  £75

 

£54.99  /  £95.99

 

Chester Le Street

£35  /  £65

 

£49.99  /  £89.99

 

Croxdale & Sund Bridge

£40  /  £80

 

£49.99  /  £95.99

 

Crook & Willington

£45  /  £80

 

£54.99  /  £95.99

 

Esh Winning    DH7

£35  /  £65

 

£49.99  /  £89.99

 

Great Lumley

£35  /  £65

 

£49.99  /  £89.99

 

Hetton le Hole

£45  /  £80

 

£54.00  /  £95.99

 

Houghton Le Spring

£45  /  £80

 

£54.99  /  £95.99

 

Kelloe    DH6

£40  /  £80

 

£54.99  /  £95.99

 

Langley Park    DH7

£35  /  £65

 

£49.99  /  £89.99

 

Langley Moor    DH7

£35  /  £65

 

£49.99  /  £89.99

 

Meadowfield    DH7

£35  /  £65

 

£49.99  /  £89.99

 

New Brancspeth

£35  /  £65

 

£49.99  /  £89.99

 

Newton Aycliffe

£50  /  £90

 

£64.99  /  £100

 

Plawsworth & Nettlesworth

£35  /  £65

 

£49.99  /  £89.99

 

Pittingtons   DH6

£35  /  £65

 

£49.99  /  £89.99

 

Sacriston    DH7

£35  /  £65

 

£49.99  /  £89.99

 

Sherburn Hill/Vill

£35  /  £65

 

£49.99  /  £89.99

 

Sedgefield    TS

£50  /  £90

 

£54.99  /  £95.99

 

Spennymoor & Tudhoe

£45  /  £85

 

£54.99  /  £95.99

 

Sunderland

£60  /  £95

 

£99.99  /  £175

 

Ushaw Moor

£35  /  £65

 

£49.99  /  £89.99

 

Wynyard   TS

£60  /  £99

 

£79.99  /  £155

 

 

 

 

Student Zone

One Way / Return (Car)

 

One Way / Return (Minibus)

 

Duresme Court

£35  /  £65

 

£49.99  /  £89.99

 

Rushford House

£35  /  £65

 

£49.99  /  £89.99

 

Dun Holme River Walk

£35  /  £65

 

£49.99  /  £89.99

Airport Express is the only official supplier to Durham Students.

Elvet Studios

£35  /  £65

 

£49.99  /  £89.99

There is no other travel service authorised and approved.

City block

£35  /  £65

 

£49.99  /  £89.99

We transport more that 10,000 students annually

New Kepier Court

£35  /  £65

 

£49.99  /  £89.99

We can meet you or your family at the airport

Chapel Heights

£35  /  £65

 

£49.99  /  £89.99

 

Ernest Place

£35  /  £65

 

£49.99  /  £89.99

 

St Giles Studios

£35  /  £65

 

£49.99  /  £89.99

 

Houghall Court

£35  /  £65

 

£49.99  /  £89.99

 

Student Castle Claypath

£35  /  £65

 

£49.99  /  £89.99

 

Stockton Campus TS1

£80  /  £160

 

£95.00  /  £190

 

 

 

DURHAM AREA TO:

One Way / Return (Car)

 

One Way / Return (Minibus)

 

TEESSIDE AIRPORT

£40 / £75

 

£49.99 / £89.99

 

LEEDS BRADFORD*   LBA

£100 / £200

 

£140 / £280

 

MANCHESTER*  MCR

£200 / £400

 

£250 / £500

 

HEATHROW*  LHR

£600 / £1200

 

£800 / £1600

 

GLASGOW*

£250  /  £500

 

£350  /  £700

 

EDINBURGH*

£250  /  £500

 

£350  /  £700

 

DONCASTER*

£150  /  £300

 

£200 / £400

 

*CAR PARK FEES MAY BE APPLICABLE

 

 

 

 

 

 

 

 

 

 

 

 

Luggage size & capacity for our vehicles

If you have LOTS of luggage you might need a minibus or multiple vehicles not a car.

Note: 1 to 4 people with 5+ flight cases will require a minibus.

Cases are not allowed on passenger laps, or on your knees in the seating area, this is illegal.

Estate cars max load: 4 people / 4 large cases + 2 small cabin cases + back packs max

Minibus max load: 8 people / 8 large cases + 4 small cabin cases + multi back packs max

Megabus max load: 8 people / 12 large cases + 6 small cabin cases + multi back packs max

Note: 4 adults and a baby or child is total 5 passengers and require a 5 person+ vehicle.

We welcome animals in transporter cages and special assistance animals.

 

CAR & MINIBUS HIRE: £40 PER HALF HOUR / £60 PER HOUR

If you require us to move your belongings from one place to another, the charge is per half hour.

Up to 30 mins is £30, If you require a vehicle for 31+ minutes it is therefore 1 hr service to be paid for.

The driver will help you pack your belongings into our vehicle.

The drivers will not leave their vehicles and go into your house or college to assist you move.

It is advisable to be ready on time with your possessions.

We offer no liability for loss, damage or broken items whilst in transit.

 

 

General Terms and Conditions for all Customers & fares 2020

Payment for Travel

Payment will be due in full when we arrive at the airport. Unless the fare is pre-paid or an invoiced job.

If you have booked a return trip, both legs of travel need paying for at the same time. We do not split fares up.

You will get a receipt for every payment or trip taken. Just ask the driver for a receipt.

If you book a return trip and split the fare, the trip fare will become 2 x one-way fares.

You will not receive the return trip discount. Single trip fares will apply. Discount is for 2 way return trips only.

 

Account or Invoiced Payments (University Invoicing)

If you require us to invoice after travel is performed and take payment at a later date:

There is an administration charge of £10 to do this, per individual booking.

Payment will be due no more than 30 days after an invoice is sent to your accounts team.

After 30 days if payment is not received you will incur late payment charges.

 

Baggage / Luggage Qty **

We need to know what luggage you have when you book. Size and quantity.

How much luggage you have will specify which vehicle we send you and how much you are charged.

A car will normally hold 4 large cases and some smaller handheld items. Minibus’s will hold  8 to 12+ cases of all sizes.

If you have a lot of luggage you might be sent a minibus automatically to cover your requirements.

This means if you book for 2 people but have 4 + cases you will be sent a minibus as our estate cars will hold

4 large cases maximum. Cases are not allowed by law to be stored on the seats.

If you have less than four passengers but state you have more than 4 cases or a combination of four

Large luggage and other smaller luggage you will be send a minibus and charged for a minibus.

If you have skis or golf bags, or oversized luggage you will be sent a minibus by default.

You do not need to specify which you prefer as we will send you what is required to complete the trip.

 

Meet Greet Service

This is where a driver with a name card meets you in terminal building.

Basic charge starts at £10 if you have booked a car. £15 if you have booked a minibus.

Note: The airport charges a higher amount for minibuses to park than cars.

Meet and greet means we park up, go into the terminal and stand with a name sign at arrivals until you come through.

This is useful for business or academic travellers. Foreign travellers without phones or older travellers who need assistance…

The £10/£15 fare covers the first 30 minutes of waiting time at the airport. After 30 minutes the rate increases to £20/£30 etc.

If you do not supply us with a mobile number or your phone is turned off or do not call us within the first 15 minutes and

we have to come into the airport to find you the meet greet fare applies.

If you are delayed by immigration or lost luggage the meet greet fare will be higher.

 

Bookings with more than on Pick Up / Multiple collection points

You will be charged at £5 per pick up if close together. A higher fee if the locations are further apart.

If you don't tell us there are multiple pickups when you book you will still be charged for the extra pick ups

when payment is due. Advise us of multiple pickups when you book please. See terms and conditions for full details.

 

Premium Dates: Bank Holiday / National Holiday Dates / Christmas Dates

Standard Fare + £10 to bank national and holidays dates & Easter dates

Standard Fare + £10 to December 24th/27th/28th/31st & Jan 01st

Christmas Day: £75 one way for a car / £89.99 for a minibus from DH1 area, remote areas will be higher..

Boxing Day: £75 one way for a car / £89.99 for a minibus from DH1 area, remote areas will be higher..

 

Multiple Occupancy / Shared Rides

Sharing is not required and only happens when flights land out of schedule or very late.

We are an airport transfer service and reserve the right to use the vehicles, it is rare for this to occur.

If required to have more than one group of fare paying customers, occasionally we share vehicles.

This may be a necessity due to other passengers arriving on late or delayed flights or just due to high demand.

We will never intentionally make passengers wait for any unreasonable amount of time. 

We do not always know in advance of your travel that sharing might be required so we may not advise you in advance.

If you specifically do not wish to share a ride, make sure you let the office know when you book.

Our fares are generally discounted up to 40% from standard rates and we do not offer any further discounts.

See terms and conditions for full details. Remember, it is a rarity this happens, it is legal and it wont effect your travel.

The benefit of this is we NEVER cancel on you even if your late or delayed.

 

Car & Minibus Fares

If you book your travel and request a car, when we turn up to collect you have too much luggage to

fit in a car and we then supply a minibus; you will be charged the minibus rate. Not the car rate.

We might arrive in a minibus to do a car sized pick up. We might have no cars free.

There will be no extra charge for this, unless you have too much luggage and a minibus is required to complete

The trip.

If you book for 4 people and add extra people to the booking later, you will be charged a minibus rate as above.

Minibus fares are for 5 or more passengers, or up to four passengers with higher baggage requirements.

 

Wait Time at the Airport

We do not charge for waiting if your flight is delayed and we have to wait at the airport for you.

We do charge wait time for delays caused by bad planning or if you are not ready at the pick-up point at the time

the job was requested. We reserve the right to charge full fare for anyone who makes us wait unreasonable amounts

of time. If you book a pick up at 10am and we are still waiting to go at 10.30am, there will be a charge for this.

If you are not ready when we come to pick you up and you make the driver wait, we reserve the right not to offer the £35

special offer and revert to a metered fare. See terms and conditions for full details.

If you make us wait at the airport for any unreasonable amount of time. There may be an extra charge,

of the £35/£65 special offer may not be valid. See terms and conditions for full details.

 

Missed Flights

If you’re not on the flight and you haven’t informed us, if we have to make another trip to the airport

we will charge again for another pick up. At the standard rate. See terms and conditions for full details.

 

Last Minute Requests

Our discounted listed fares are based on travel being pre-booked in advance by email or phone.

Non pre-booked, last minute bookings on the day will Be charged at metered fares.

Unless a discount has been agreed upon with the driver or the office.

 

Cancelations & Refunds

You can cancel at any time. However, if under 48hrs the fare charge would still apply.

If the airline or booking agent cancels your travel, service payment will still be due, and we will issue an itemised

receipt for refund from the airline in accordance to UK regulations.

Refunds will be at the discretion of Airport Express.

All requests should be made via email.  See terms and conditions for full details.

                                                                                                                               

Express Drop Off Charge

The car park drop off charge is included in your fare. It covers the first 10 minutes parking.

£2 for a car / £3 for a minibus - per drop off minimum, this is the minimum fare based on a 10 minute wait in the car park.

After 10 minutes the airport parking charges rise quickly, our listed fares do not include these extra fees.

Any extra car park payment will be in addition to your fare and payable by the customer.

If you are delayed after letting us know you’re ready, there may be a fee for parking charges.

 

If you have any questions regarding our service, contact us by email and ask us, we’re always

happy to help you with anything.

 

Investment, franchise, buyout enquiries should be sent via email. Airport Express is not officially

for sale but will always look Buyout or take over possibilities from larger companies or investors.

 

Airport Express 2020