AIRPORT EXPRESS
– FARES GUIDE & TERMS (T&C’s)
Official
Supplier to The City of Durham & Durham University
Pre-booked Airport transfer fares: Durham to
Newcastle Int or Newcastle Int to Durham
Fixed rates 24hrs / 7 days – no surge charging
or overnight increase. (Excludes
Bank holidays)
See our luggage guide when choosing
what vehicle you require. See Below….
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AIRPORT TRANSFER |
Car (4 pass seats) |
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Minibus (8 pass seats) |
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PICK UP AREA |
One Way /
Return |
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One Way /
Return |
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DURHAM CITY AREA |
£54.99 /
£109.99 |
|
£69.99 /
£139.99 |
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DURHAM CITY HOTELS |
£54.99 /
£109.99 |
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£69.99 /
£139.99 |
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DURHAM UNI COLLEGES |
£54.99 / £109.99 |
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£69.99 /
£139.99 |
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DURHAM UNI SCIENCE
SITE |
£54.99 /
£109.99 |
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£69.99 /
£139.99 |
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BELMONT & CARVILLE |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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BISHOP AUCKLAND |
£89.99 / £189.99 |
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£109.99 / £219.99 |
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BOWBURN & COXHOE |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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BRANCESPETH |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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BRANDON & M’FIELD |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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BRASSIDE |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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BROOMPARK & USHAW MOOR
|
£54.99 / £109.99 |
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£69.99 / £139.99 |
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BROWNEY |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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CASSOP & QUARRINGTON |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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CHESTER LE STREET |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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CONSETT |
£69.99 / £139.99 |
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£109.99 / £219.99 |
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CROXDALE & SUND’BRIDGE |
£59.99 / £119.99 |
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£79.99 / £159.99 |
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CROOK & WILLINGTON |
£89.99 / £189.99 |
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£109.99 / £219.99 |
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DARLINGTON |
£99.99 / £199.99 |
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£139.99 / £279.99 |
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ESH WINNING |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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FERRY HILL & CORNFORTH |
£79.99 / £159.99 |
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£99.99 / £199.99 |
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FRAMWELLGATE MOOR |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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GREAT LUMLEY |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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HETTON LE HOLE |
£79.99 / £159.99 |
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£99.99 / £199.99 |
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HETT VILLAGE / METAL BRIDGE |
£64.99 / £129.99 |
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£109.99 / £179.99 |
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HOUGHTON LE SPRING |
£79.99 / £159.99 |
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£99.99 / £199.99 |
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KELLOE / QUARRINGTON HILL
|
£79.99 / £159.99 |
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£99.99 / £199.99 |
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KIMBLESWORTH & NETTLESWORTH |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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LANCHESTER |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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LANGLEY PARK |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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LANGLEY MOOR |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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MEADOWFIELD & BRANDON
|
£54.99 / £109.99 |
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£69.99 / £139.99 |
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NEW BRANCSPETH |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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NEWTON HALL |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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NEWTON AYCLIFFE |
£79.99 / £159.99 |
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£99.99 / £199.99 |
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PLAWSWORTH |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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PITY ME |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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PITTINGTONS |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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QUEBEC & CORNSAY |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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RAINTON EAST & WEST |
£79.99 / £159.99 |
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£99.99 / £199.99 |
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SACRISTON & WITTON GILBERT
|
£54.99 / £109.99 |
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£69.99 / £139.99 |
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SHERBURN HILL & VILL |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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SEDGEFIELD & FISHBURN
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£79.99 / £159.99 |
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£109.99 / £219.99 |
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SPENNYMOOR & TUDHOE |
£79.99 / £159.99 |
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£109.99 / £219.99 |
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SUNDERLAND |
£99.99 / £199.99 |
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£139.99 / £279.99 |
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TOW LAW |
£79.99 / £159.99 |
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£109.99 / £219.99 |
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TRIMDONS |
£79.99 / £159.99 |
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£109.99 / £219.99 |
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USHAW MOOR |
£54.99 / £109.99 |
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£69.99 / £139.99 |
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WEST AUCKLAND |
£99.99 /
£199.00 |
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£149.99 /
£299.99 |
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WOLSINGHAM |
£99.99 /
£199.00 |
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£149.99 /
£299.99 |
Inc STANHOPE / FROSTERLY / |
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WYNYARD |
£139.99 / £279.99 |
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£189.99 / £379.99 |
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STUDENT
LIVING |
One
Way / Return (Car) |
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One
Way / Return (Minibus) |
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BAILEY COLLEGES |
£54.99 /
£109.99 |
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£69.99 /
£139.99 |
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DURESME COURT |
£54.99 /
£109.99 |
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£69.99 /
£139.99 |
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RUSHFORD HOUSE |
£54.99 /
£109.99 |
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£69.99 /
£139.99 |
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DUN HOLME RIVER WALK |
£54.99 /
£109.99 |
|
£69.99 /
£139.99 |
Airport Express is the only
official supplier to Durham Students. |
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ELVET STUDIOS |
£54.99 /
£109.99 |
|
£69.99 /
£139.99 |
There is no other travel service authorised and
approved. |
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STUDENT VILLAGE - CITY
BLOCK |
£54.99 /
£109.99 |
|
£69.99 /
£139.99 |
We transport more than 10,000 students annually |
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NEW KEPIER COURT |
£54.99 /
£109.99 |
|
£69.99 /
£139.99 |
We can meet you or your family at the airport |
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CHAPEL HEIGHTS |
£54.99 /
£109.99 |
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£69.99 /
£139.99 |
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ERNEST PLACE |
£54.99 /
£109.99 |
|
£69.99 /
£139.99 |
*car park charges apply / free
drop off is available |
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ST GILES STUDIOS |
£54.99 /
£109.99 |
|
£69.99 /
£139.99 |
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HOUGHALL COURT |
£54.99 /
£109.99 |
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£69.99 /
£139.99 |
REMEMBER – fares are per vehicle,
Not per person |
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STUDENT CASTLE
CLAYPATH |
£54.99 /
£109.99 |
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£69.99 /
£139.99 |
IE: £54.99 is the TOTAL fare for the vehicle….. |
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SOUTH / JOHN SNOW |
£54.99 /
£109.99 |
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£69.99 /
£139.99 |
IE: £69.99 is the TOTAL fare for the vehicle….. |
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STOCKTON CAMPUS TS1 |
£139.99 / £279.99 |
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£189.99 / £379.99 |
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Clean Air Zone Charges |
£15.00 PER DROP OFF /
VISIT |
|
https://www.gov.uk/clean-air-zones |
SEE BELOW |
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UK AIRPORTS*: |
One Way / Return (Car) |
|
One Way / Return (Minibus) |
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DURHAM TEESSIDE |
£59.99
/ £119.99 |
|
£89.99
/ £179.99 |
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LEEDS BRADFORD |
£159.99
/ £319.99 |
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£199.99
/ £399.99 |
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MANCHESTER |
£300
/ £600 |
|
£400
/ £800 |
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HEATHROW / GATWICK |
£650
/ £1300 |
|
£850
/ £1700 |
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GLASGOW |
£350
/ £700 |
|
£450
/ £900 |
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EDINBURGH |
£350
/ £700 |
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£450
/ £900 |
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DONCASTER |
£300
/ £600 |
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£400
/ £800 |
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CARLISLE |
£250
/ £500 |
|
£350
/ £700 |
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*Car park drop off fees apply to all airports and are not included. (Fares last revised 01/08/2023) |
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VEHICLE TYPE & CAPACITY
We have several types and sizes of vehicle available.
What will you require?
Don’t assume luggage will fit in a type of vehicle, check
first.
Saloon cars: 4
people max / 2 x large cases total / 2 x small cabin cases total
Estate cars: 4
people max / 3 x large cases total / 2 x small cabin cases + back packs total
Minibus: 8
people max / 6 x large cases total / 4 x small cabin cases + back packs / push
chairs x 1 / total
Terms
and Conditions – Fares
Paying for Travel - We accept Cash, Card, Amex,
Paypal.
Please pay the driver for your fare, if you have
booked a return, pay half the fare for each part of the travel booked.
You will get a receipt for every payment or trip
taken. Just ask the driver for a receipt.
We accept card, cash, AmEx Google and apple Pay,
Paypal also.
LUGGAGE
SIZE & CAPACITY FOR OUR VEHICLES (see chart below)
If you have LOTS of luggage you might need a minibus or multiple
vehicles.
Note: 1 to 4 people with 3 or 4+ full size flight cases will require a
minibus. Cars are not very spacious and boot size is limited to 3 cases.
Cases are not allowed on passenger laps, or on your knees in the seating
area, this is illegal. Council regulations are in place for your safety.
Note: 4 adults and a baby or child is total 5 passengers and require a 5
person vehicle, IE minibus. We will not supply a car for this
We welcome animals in transporter cages and special assistance animals.
We do not have disabled access / ramp vehicles but we can try to assist
in helping you find someone that does.
When you book, if you state you have several cases don’t ask for a
minibus, a minibus will be provided
automatically and the charges apply. Even if there are less than 4
travellers, the car fare will not apply.
We will notify you we have booked the minibus and the fares involved.
We will always work off the luggage capacity of the vehicles and the
total luggage you state you are
travelling with when deciding what vehicle to send you.
BAGGAGE & LUGGAGE QTY
We need to know what luggage you have when you book,
the size and quantity totals.
How much luggage you have will specify which vehicle
we send you and how much you are charged.
A car will normally hold 3 large cases and some
smaller handheld items.
A minibus will hold
8+ cases of all sizes and some smaller bags and a pushchair.
If you have a lot of luggage, you will be sent a
minibus automatically to cover your requirements.
This means if you book for 2 people but have 4 + cases
you will be sent a minibus as our estate cars will hold 3 large cases maximum.
If you have less than four passengers but state you
have more than 4 cases or a combination of four
large luggage and other smaller luggage you will be
send a minibus and charged for a minibus.
Cases are not allowed by law to be stored on the seats
by law. Please do not ask. It is illegal for us to do this.
If you have skis or golf bags, or oversized luggage
you will be sent a minibus by default.
You do not need to specify which you prefer as we will
send you what is required to complete the trip.
We will notify you we have booked the minibus and the fares involved.
Express Drop Off Charges
Every UK airport charges taxis to drop off inside
their car parks. This includes NCL and Teesside.
The car park charges cover the first 10 minutes parking
or waiting. This is not covered in the fare above.
Airport Drop off Charges:
Car: £4
per drop off minimum, this is based on 10 minutes.
Minibus: £5 per drop off minimum, this is
based on 10 minutes.
After 10 minutes the airport parking charges rise
quickly, our listed fares do not include the car park charges.
Any extra car park payment will be in addition to your
fare and payable by the customer.
If you are delayed after letting us know you are
ready, there may be a fee for parking charges.
The charges are also published on the airport web
site. SEE BELOW FOR A FREE DROP OFF!!
Free
drop off car park – OUR PREFERRED CHOICE
Avoid all the charges above by getting dropped off in
the FREE CAR PARK
Short stay 2 Zone near is free, but it is a short walk
away from the terminal. Only 2 minutes.
Make sure you call us on arrival and the driver will
assist you at all times finding the vehicles.
If you have any questions regarding our service,
contact us by email and ask us, we are always
happy to help you with anything.
Missed Flights & Connections.
We operate a strict 24hr cancelation policy at all
times and is 100% to our discretion how we enforce this.
If you miss a connection and we have a driver at the
airport or ready to depart to the airport this is chargeable.
If you are not on the flight and you haven’t informed
us and make another trip to the airport to pick you up, we will charge for this
at the standard rate.
If your
flight is cancelled at last minute, the airline is responsible by law
for all expenses incurred and compensation not Airport Express
If we have not got a slot to assist you further, any
onwards travel costs or expenses are the airlines responsibility by law.
We will issue you with a receipt for the full amount
you have paid to assist you with any claim you have with the airline.
We will not accept bullying or harassment to recoup
the fare by any passenger and action will be taken for any abuse we receive.
Below is a link to your rights Claim compensation if
your flight's delayed or cancelled.
Meet Greet Service Charges
This is where a driver with a name card meets you in
terminal building.
Meet greet is £20.00 base charge plus the car
park charge below.
Car park charges are as follows: 15 mins £5.00 / 30
mins £7.00 / 1 hour £14.00 / 2 hours £17.00
Meet and greet means we park up, go into the terminal
and stand with a name sign at arrivals until you come through.
This is useful for business or academic travellers.
Foreign travellers without phones or older travellers who need assistance…
This charge covers our waiting time inside the
terminal, which can take between 20 and 40 minutes.
If you
do not supply us with a mobile number or your phone is turned off or do not
call us within the first 15 minutes and
we have
to come into the airport to find you the meet greet fare applies.
If you
are delayed by immigration or lost luggage the meet greet fare will be higher
due to parking chargers at NCL airport.
Bookings with more than one Pick Up or Multiple
collection points
If you require more than one pick up place or
location, or drop off place, there are charges to be added to the base fare.
The base fares listed above.
Bookings in a car:
You will be charged at £5 per pick up. A higher fee if the locations are
further apart.
Bookings in a minibus:
You will be charged at £10 per pick. A higher fee if the locations are
further apart.
If you don't tell us there are multiple pickups when
you book you will still be charged accordingly for the extra pick ups on the
day of travel when payment is due.
Advise us of multiple pickups when you book. See terms
and conditions for full details.
NOTE: save money by all getting collected from one
pick up address, not several. We want
to save you money!
All our base fares listed are lower than metered
fares, and any extra pick up charges will be lower than metered fares.
If you wish to query or discus this, email or call and
ask us.
Premium Dates: Bank Holiday / National Holiday Dates /
Christmas Dates
Standard
Fare + £10 to bank national and holidays dates & Easter dates
Standard
Fare + £10 to December 24th/27th/28th/31st
& Jan 01st
Christmas
Day: £99 one way for a car / £149.99 for a minibus from DH1 area, remote areas will
be higher..
Boxing
Day: £99 one way for a car / £149.99 for a minibus from DH1 area, remote areas will
be higher..
The
fares above are approximate metered fares as set out in Govt guidelines.
Our
holiday fares are under review to make sure they comply with Govt guidelines.
Multiple Occupancy / Shared Rides
We do not share vehicles with multiple different
group of passengers.
It is legal to do this, we just don’t do it. (see
UK transport act)
Car & Minibus Fares
If you book your travel and request a car, when we
turn up to collect you have too much luggage to
fit in a car and we then supply a minibus; you will be
charged the minibus rate. Not the car rate.
We might arrive in a minibus to do a car sized pick
up. We might have no cars free.
There will be no extra charge for this, unless you
have too much luggage and a minibus is required to complete
The trip. If you book for 4 people and add extra
people to the booking later, you will be charged a minibus rate as above.
Minibus fares are for 5 or more passengers, or up to
four passengers with higher baggage requirements.
We will notify you we have booked the minibus and the fares involved.
CAR &
MINIBUS HOURLY HIRE RATES: £40 PER HALF HOUR / £60 PER HOUR
If you require us to move your belongings from one place to another, the
charge is per half hour.
Up to 30 mins is £40, If you require a vehicle for 31+ minutes it is
therefore 1 hr service to be paid for.
The driver will help you pack your belongings into our
vehicle.
The drivers will not leave their vehicles and
go into your house or college to assist you move.
It is advisable to be ready on time with your
possessions.
We offer no liability for loss, damage, or broken
items whilst in transit.
Wait Time at the Airport
We do not normally charge for waiting if your flight
is delayed and we have to wait at the airport for you.
We do charge wait time for delays caused by bad
planning or if you are not ready at the pick-up point at the time
the job was requested. We do reserve the right to
charge full fare for anyone who makes us wait unreasonable amounts
of time. If you book a pick up at 10am from your home
or workplace and we are still waiting to
go at 10.30am,
there will be a charge for this. If you are not ready
when we come to pick you up and you make the driver wait,
we reserve the right not to offer the £54.99 special offer and revert to a metered fare.
We assign all passengers 1hr when they land for
baggage collection and immigration. If we are made to wait past 1hr there
will be additional costs for wait time, based on £20
per half hour, £40 per hour or part thereof.
Parking charges are not included in any additional
wait time incurred.
See terms and conditions for full details.
Pre-booked fares & Last Minute Requests for
transport / Airport transfers
Our discounted fares above are based on travel being pre-booked
in advance by email or phone.
If not pre-booked, IE, last minute bookings, on the
day of travel, will Be charged at metered fares.
Metered fares in accordance with up-to-date council
tariffs.
DISABILITY MOBILITY REQUIREMENTS & SPECIAL
ASSISTANCE
If you
or your travellers have a disability, walking or mobility issues, please inform
us at the time of booking.
If you
have problems walking, tell us when you book so we can assist you properly.
There
will be walking required to find us in the car parks. This is unavoidable.
We will
help you take your baggage to and from the terminal if required.
We can
transport mobility scooters and fold up wheel chairs, we cannot transport wheel
chairs that require ramp access.
We do
not operate disabled access vehicles with ramps or lifts but will assist you in
finding a service that does.
Please
email or call us to discuss all your requirements and we will do our best to
accommodate you.
PETS
AND OTHER ANIMALS
We are happy to transport all animals if they fit into
the vehicles and can be safely restrained or in a transporter.
Pre-booking is not required but is advisable so we can
send the correct vehicle.
Fouling charges do apply if an unfortunate accident
does happen. See T&C’s
The fouling charge is in accordance with local
government guidelines.
NEWCASTLE CITY CENTRE CLEAN AIR ZONE CHARGES C.A.Z.
Newcastle city council has decided that charging commercial vehicles
£12.00+ to drive though the city will clean up the environment. Who Knew??
So every time you ask to be dropped in the City of Newcastle you
will be charged extra to cover the fee. This is NOT profit, it is Govt charges.
If you need to go via Newcastle you will be charged, over the Tyne
Bridge, charged…. Pretty cool huh??
Cancelations & Refunds
You can cancel at any time. However, if under 24hrs
the fare charge would still apply.
If the airline or booking agent cancels your travel,
service payment will still be due, and we will issue an itemised
receipt for refund from the airline in accordance to
UK regulations.
Refunds will be at the discretion of Airport Express.
All requests should be made via email. See terms and conditions for full details.
We
Reserve The Right to Cancel
We
reserve the right to cancel or refuse to transport for any traveller if they
are abusive or behave in a manner that causes offence to our staff.
We do
not tolerate bad, aggressive or abusive behaviour. If a traveller exhibits this
behaviour, we will cancel without notice any or all travel plans
booked,
pending or in progress. Police action will be taken if we feel it is necessary.
So let’s keep things friendly 😊
Investment, franchise, take-over / buyout enquiries
should be sent via email. Airport Express is not officially
for sale but will always look Buyout or take over
possibilities from larger companies or investors.
Airport Express